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Build a robust contact center infrastructure that understands customer sentiments, predicts their evolving needs, and delivers hyper-personalized interactions. Leverage the transformative power of AI to deliver seamless omnichannel support, lower the cost of recruitment and turnover, reduce operational costs, and elevate your customer’s experience at every touchpoint.
Reduce average call durations and hold times
Enhance containment rate
Improve ESAT/CSAT/NPS
Increase agent productivity
Explore how we helped a leading healthcare ERP support their client’s hospitals across thousands of staff and hundreds of daily tickets by deploying 12+ automation bots at zero upfront cost to enable 30% deflection and 26% staff reduction.
In today’s experience economy, the contact center serves as the frontline of the brand, with agents shaping every customer impression.
Podcasts
AI integration presents a range of challenges for businesses, from compatibility with legacy systems to ensuring ethical practices and overcoming scalability issues.
The pressure is on. Every enterprise needs to be an AI-first organization. Yet, building formidable AI capabilities presents its own unique set of challenges.
Enterprises are no strangers to disruptions, with uncertainty lurking around every corner. In this dynamic environment, adaptability and resilience aren’t just admirable qualities but essential for business survival.
The advent of Generative AI models had a significant impact across industries – but most importantly, it accelerated the mainstream adoption of automation, thus enhancing speed and productivity.
Case Studies
We prevented more than 80% of wrong supplier codes in its first iteration, enabling a global automobile company to optimize its production with AI and ML-led solutions.
Case Studies
We helped a large public research university in California build AI/ML-driven solutions for managing technical data.
Case Studies
We enabled a multinational mass media and entertainment conglomerate enhance its interactive training modules with a VR-based 360° solution.
Case Studies
We enabled a 70% reduction in the turnaround time for auto claims, helping the insurer reimagine claims intake with an AI-based FNOL solution.
Machine learning and deep learning are crucial technology components to build robust foundations for AI implementation.
Can machines think? It’s a question that has ignited curiosity, contemplation, and even trepidation among tech enthusiasts and skeptics alike.
With the line between human and artificial intelligence fading every passing day, the application areas of AI are expanding incrementally.
AI has been envisioned as a business multiplier for decades, but its adoption has only recently gained pace.
The retail industry is rapidly adopting Machine Learning, Computer Vision AI, and smarter AI-led solutions to enhance customer experiences, drive supply chain optimization, smarter in-store operations, and more. Generative AI, however, can help them achieve more.
Generative AI models and similar architectures are known for their impressive and versatile features. These models have revolutionized natural language understanding and generation.
The insurance industry is vital to the growth of the global economy, providing financial protection and stability to individuals and businesses.
In the ever-evolving digital landscape, technological paradigm shifts have redefined how we interact with digital content.
AI-powered solutions are helping businesses gain deeper insights to make data-driven decisions with enhanced precision.
Talk to our domain experts to understand the best Enterprise AI use cases for your business.
Talk to our domain experts to understand the best use cases of Enterprise AI for your business.
© Copyright 2025 HTC Global Services. All Right Reserved
© Copyright 2023 HTC Global Services. All rights reserved
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