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Ethical AI

Powering the responsible use of AI.

Overview

The hype around AI may mask the real concerns about how it’s being built and operated. The debate about throttling AI garners more attention, with the ethics of AI taking a back seat. But, hype or not, AI exists in society and will continue to permeate more aspects of our lives going forward. 

At HTCNXT, we understand the additive role of AI and its potential to propagate with adverse consequences. We have, therefore, brought together the finer aspects of Ethical and Usability Principles to create Humane AI, our ethical guide to delivering Responsible AI solutions. Our solutions follow the Humane AI guide and are tested against 7 fundamental principles for Responsible AI, Ethics of Artificial Intelligence, and AI Governance.

Our solutions follow the Humane AI guide and are tested against 7 fundamental principles.

Privacy compliant

Violation of the right to personal information, both for an individual and a corporate entity, is a growing concern. With data being consumed by AI engines at a rapid pace and consumers being co-opted to give away their right to data with lengthy user agreements, data misuse is possible. Ensuring that an LLM creating content, code, visuals, or designs is not violating private data is important. Here’s how we ensure privacy compliance powered by our strong AI Governance framework:
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Robustness

Today, AI applications are often used in ways they weren’t designed for, assuming they possess general intelligence and that their outputs are unquestionably true. However, recent instances of AI hallucinations and unexpected outcomes due to usage creep highlight the necessity of robust governance for AI engines. This entails thorough monitoring, the capacity to resort to “dumb” processes when AI fails, and the ability to reproduce AI results consistently.
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Oversight enabled

Effective IT platforms have traditionally incorporated control systems capable of auditing and tracing performance issues or failures. The same principle applies to AI systems. However, AI is frequently developed within black boxes, where failures are considered impenetrable glitches, rendering them unfixable.

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Safe and secured

Tech security is an ever-evolving battleground, and AI systems introduce heightened risks. These risks extend beyond data breaches to encompass data-driven decisions that can have tangible consequences. Consequently, security measures for AI must undergo extra scrutiny during implementation and necessitate ongoing attention and updates to address the ever-shifting threat landscape. We are diligent in safely creating Responsible AI solutions and services.
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Accountable

Accountability is a fundamental need in IT systems built on established principles and best practices. However, AI poses unique challenges due to the complexity of the data and the opacity of the underlying mathematical algorithms. When AI systems deviate from their governing parameters, linking their performance (not just technical performance) to human control structures within organizations becomes a distinct challenge for AI projects. Some reasons to depict that our strong AI Governance Framework ensures accountability:
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Fair and impartial

AI is often credited with intelligence surpassing human decision-making capabilities. While it is true that AI systems can evaluate parameters and data beyond human capacity or understanding, these inputs frequently stem from historical human networks. Consequently, our biases become embedded in the AI systems we create. As AI systems are put into operation, they can veer further away from their initially well-designed intentions. Therefore, removing bias is a crucial aspect of developing ethical AI systems.

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Explainable AI

AI systems inherently possess a dense and extensive nature. Evaluating their effectiveness primarily relies on observing outcomes. However, achieving transparency can be challenging, especially when these systems deviate significantly from established ranges. Even within those parameters, subtle drifts can occur, making detection and transparency difficult. Therefore, it is crucial to incorporate explainable capabilities into AI systems to address this requirement effectively.

Our solutions follow the Human AI guide and are tested against 7 fundamental principles.

blank Violation of the right to personal information, both for an individual or a corporate entity, is a growing concern. With data being consumed by AI engines at a rapid pace and consumers being co-opted to give away their right to data with lengthy user agreements, data misuse is possible. Ensuring that an LLM creating content, code, visuals, or designs is not violating private data is important. Here’s how we ensure privacy compliance:
  • Transparent data acquisition with permission and information on usage
  • Cybersecurity law compliance
  • Best practices for data governance
  • Periodic 3rd party audits of data used for our AI solutions
  • Compliance with local data privacy laws (GDPR, CCPA, or any other local laws)
  • Compliance with geographical jurisdiction of data
blank Today, AI applications are often used in ways they weren’t designed for, assuming they possess general intelligence and their outputs are unquestionably true. However, recent instances of AI hallucinations and unexpected outcomes due to usage creep highlight the necessity of robust governance for AI engines. This entails thorough monitoring, the capacity to resort to “dumb” processes when AI fails, and the ability to reproduce AI results consistently.
  • AI lifecycles, drift, performance, and bias development monitoring
  • Ensuring that AI is use-case specific
  • Human or other systemic fallbacks for edge cases that do not neatly fit into the AI application
  • Feedback loops for identifying performance issues, biases, or vulnerabilities and tweaking them accordingly
blank Effective IT platforms have traditionally incorporated control systems capable of auditing and tracing performance issues or failures. The same principle applies to AI systems. However, AI is frequently developed within black boxes, where failures are considered impenetrable glitches, rendering them unfixable.
  • Explicit audit trails for better decision-making capabilities
  • Robust data quality governance framework
  • IT interventions by authorized roles to increase the effectiveness of AI systems continuously
blank Tech security is an ever-evolving battleground, and AI systems introduce heightened risks. These risks extend beyond data breaches to encompass data-driven decisions that can have tangible consequences. Consequently, security measures for AI must undergo extra scrutiny during implementation and necessitate ongoing attention and updates to address the ever-shifting threat landscape.
  • Co-created with HTC’s Security Ops practice that runs large data centers and cloud infrastructures and monitors emerging threat vectors worldwide
  • Well-defined AI risk maps for better security design
  • 3rd party recommendation and audit security practices for our AI solutions
blank Accountability is a fundamental need in IT systems built on established principles and best practices. However, AI poses unique challenges due to the complexity of data and the opacity of underlying mathematical algorithms. When AI systems deviate from their governing parameters, linking their performance (not just technical performance) to human control structures within organizations becomes a distinct challenge for AI projects.
  • Human autonomy and decision supremacy are built into our AI design, even with AI
  • Explicit audit trails for decisions and map the decision cycles to the governance structures for our client’s design
  • This includes processes and explicit integration of role-based accountability to the AI system
blank AI is often credited with intelligence surpassing human decision-making capabilities. While it is true that AI systems can evaluate parameters and data beyond human capacity or understanding, these inputs frequently stem from historical human networks. Consequently, our biases become embedded in the AI systems we create. As AI systems are put into operation, they can veer further away from their initially well-designed intentions. Therefore, removing bias is a crucial aspect of developing ethical AI systems.
  • Explicit inputs from diverse teams
  • Remove historical bias with training with both historical and synthetic data
  • Tested for equal access against human parameters such as ethnicity, age, location, sexual orientation, and other parameters
blank AI systems inherently possess a dense and extensive nature. Evaluating their effectiveness primarily relies on observing outcomes. However, achieving transparency can be challenging, especially when these systems deviate significantly from established ranges. Even within those parameters, subtle drifts can occur, making detection and transparency difficult. Therefore, it is crucial to incorporate explainable capabilities into AI systems to address this requirement effectively.
  • Score prediction mechanisms that inherently provide interpretability and explainability
  • These models provide clear explanations of how they arrived at their predictions
  • Highlight relevant patterns in the data influencing the model predictions
  • Surrogate models that explain the decisions made by the actual model with validation
  • Post-analysis explanation techniques in case the original models don’t have proper explainability
  • Techniques like LIME(Local Interpretable Model-Agnostic Explanations) to help generate explanations for individual model instances

Insights you can trust