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HTC TechWave

Welcome to HTC TechWave your go-to podcast for exploring the future of technology. Join us as our industry experts discuss innovative solutions, emerging trends, and the tech transformations shaping businesses and industries across the globe.

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The wait is over! Part 2 of our AI experts Adnan Saulat and Shammo Ghosh’s enlightening conversation on AI’s transformative impact on customer experience is here, brimming with even more game-changing insights.

In this episode, they dive deep into the evolution of customer interactions, with a special focus on trust, responsible AI deployment, and how AI’s integration into industries like insurance, travel, and retail will play out, reimagining CX in the future.

Listen in as they also explore the balance between automation and the human touch, taking you from theory to deployable use cases of AI across industries. Don’t miss the exciting discussion on how it might all race toward sci-fi-esque, AI-driven customer touchpoints—sensory and gesture-based interactions powered by human signals, eye movements, facial recognition, and innovative wearable sensors, all set to redefine engagement.

This episode is not to be missed. Tune in for a thought-provoking conversation on how AI is driving a more efficient, personalized world!

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    Episode 4 - AI Impact on Customer Experience - Part 2

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    Episode 3 - AI Impact on Customer Experience - Part 1

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    Episode 2 - How AI copilots enhance human productivity

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    Episode 1 - How enterprises can strategically prepare for AI integration

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